Error CI05 – Unable to fetch card

If you see the CI05 error message, follow these steps:

1. Check your country settings

1. Open the app and go to Settings
2. Change the country to Sweden
3. Return to My Card / Mitt kort and try again
   This usually resolves the CI05 error and allows you to see your card.

2. Contact support

If the error persists, contact us at:
kundtjanst@studentkortet.se