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Most questions already have an answer. Check here first and skip the wait.

Most common question

Missing travel symbols?

SL requires 75 % for the whole semester and the student travel symbol 50 % for at least 10 weeks. Meet the requirements? Upload your certificate in the app under Profile > Edit profile > Är du student? We review it within 5 working days, and it's faster than emailing.

Check which symbol you get
All travel symbol requirements
My card looks wrong
What should the certificate show?

Write to us

We reply within 5 working days. With your personal number we can find your account right away.