The transport operator decides on the penalty fare, not us. If you had the right symbol on your card when you travelled, you can ask the operator to review the fare.
How to do it
- Check your card in the app. Does it show the right symbol, and was the symbol valid on the day you travelled? The date is on the card.
- Had the right symbol? Contact the operator and show your verified Studentkort in the app. Many operators can cancel the fare afterwards.
- Symbol missing even though you meet the requirements? Then we hadn't received your study pace. Upload this semester's certificate and you'll get the symbol from now on. We can't add the symbol retroactively.
Avoid it next time
- Check that the symbol is on your card and valid before you buy a student ticket.
- The symbol is valid until your last day of study this semester, not for the card's whole validity.
How the travel symbols work · Operators with student fares
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