We review applications and certificates within 5 working days. If you get your card through a student union or nation, it usually appears 1–2 days after you pay.
| How you applied | How long it takes | Taking longer? |
|---|---|---|
| Your own application in the app or online | Within 5 working days | Check your spam folder for our email and tap the round arrow next to your card under My card |
| A new certificate for this semester | Within 5 working days | Tap the round arrow next to your card under My card |
| Member of a union or nation | 1–2 days after payment | Contact the union or nation after 3 days |
In Gmail our emails often land under the Promotions tab.
Didn't find the answer? Contact us and we will reply within 5 working days.