This message means the app couldn't load your card. Usually it's enough to fetch the card again. If that doesn't help, we need to fix something on your account.
Try this first
- Tap the round arrow next to your card under My card.
- Log out and log in again.
- Check that you have the latest version of the app.
- Do you see error code CI05? Then the wrong country is usually selected. How to fix CI05
Still not working?
Then the problem is usually on our side, for example that your card for the new semester hasn't been set up correctly. Contact us with your personal number and we'll fix it. You don't need to send a certificate for this error.
Studying this semester but haven't uploaded this semester's certificate? Do it at the same time and you'll get the right card straight away. New semester? How to keep your card valid
Didn't find the answer? Contact us and we will reply within 5 working days.